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ZAR Casino Terms and Conditions
Herewith the full Terms and Conditions of play that are applicable to all of our casinos.
1. APPLICABILITY OF THIS AGREEMENT
By using or installing the software, making use of any services and / or taking part in any promotion at ZAR Casino, you acknowledge that you have read and accepted these Terms and Conditions, and agree to comply with them.
You further acknowledge that non-compliance with any casino terms and conditions could lead to your account being closed, disqualification from any promotion, the possible forfeiture of wins and /or the taking of Legal Action should it be deemed necessary by casino management. The Casino Terms and Conditions are liable to change from time to time without prior notice or notification being sent to the player. It is the player's responsibility to regularly check all of the casino Terms and Conditions for any changes that are made.
2. LEGAL REQUIREMENTS OF USE
You may not make use of ZAR Casino software and services if you are under the age of 18. It is your responsibility to ensure that YOU are of legal gambling age in the jurisdiction you reside in. ZAR Casino reserves the right to refuse any winnings to any player under the legal gambling age of their jurisdiction. We also reserve the right to ask for proof of age and close or suspend your account until satisfactory proof of age is provided. Some jurisdictions do not allow Online Gambling. The onus is on you to comply with any and all laws that govern the jurisdiction you live in. Should you live in such an area where online gambling is not allowed, or are under the necessary legal age, and you receive any correspondence from ZAR Casino, we apologize for the error and ask that you please ignore the correspondence.
Any use of ZAR Casino software or services is at your sole discretion and risk. Employees and immediate family members of ZAR Casino and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any service or promotion offered by ZAR Casino. You may not make use of robots to play any of the casinos' games.
3. ONE ACCOUNT AND TRUE PLAYER IDENTITY
In order to use any services of ZAR Casino you will need to register an account at any one of our casinos. You need to choose a valid email address as your account name / sign-in. This is important because we will communicate weekly bonuses and other offers to that email address and you will miss out if your sign-in email is not valid, or if you do not regularly check it for offers.
You also need to choose a password and are responsible for the security of that password. It is the player's responsibility to keep his/her private username and password secret and confidential. Any use of the software application through the player's username is the sole responsibility of the player. Should you suspect someone of fraudulently using your password to play on your account you should contact the support desk of the casino in question immediately to enable a Player Services Agent to change that password and take any other appropriate action.
You may only open an account if you reside in South Africa, and also using the currency of that country of residence. Should we find that you are operating your account under a false currency (ie. different from your country of residence stated) or claiming offers not specified for your country, your account will be suspended, with any transactions relating to it cancelled and winnings forfeited on the basis of suspicion of fraud.
You are only allowed to have one account at ZAR Casino and there are no costs associated with opening your account. ZAR Casino reserves the right to close all multiple accounts and, should management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt.
Upon opening your account at ZAR Casino, you will be required to verify your identity via phone. This is a necessary security measure and is for your protection.
You are responsible for the payment of any taxes on any prize or winnings accrued at any one of our casinos.
By accepting a prize or withdrawing any winnings you acknowledge and agree to this stipulation.
5. DISPUTES & DISCREPANCIES
If you have any complaint, claim or dispute regarding the outcome of any activity at ZAR Casino you need to submit your complaint to us, in writing, as soon as possible after the incident has occurred.
Please be sure to send your correspondence to the support desk of the casino in question and we'll make every effort to address your query and work towards a satisfactory outcome.
Please note that the decision of ZAR Casino management will be final and binding. Should you encounter a discrepancy between the results on ZAR Casino gaming server and your own results on your computer, the results on our server shall be considered correct and final.
6. PLAYER CONFIDENTIALITY GUARANTEE
ZAR Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) ZAR Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by ZAR Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
ZAR Casino owns your personal information and will not sell, transfer, trade or rent your details out to any party.
All personal information submitted to ZAR Casino is considered privileged and is protected under all costs.
7. ADDITIONAL PLAYER CONDITIONS
Any material(s) obtained from ZAR Casino are automatically void if counterfeited, reproduced, forged, mutilated, tampered with or altered in any way. Any and all materials submitted for prize claims are the property of this casino and will not be returned. ZAR Casino is not responsible for lost, incomplete, illegible, late, damaged, mutilated or misdirected requests, prize claims or entries.
Liability for materials obtained from ZAR Casino containing any error is limited to replacement.
ZAR Casino does not undertake to notify Players that they have outstanding balances to collect. You are responsible for withdrawing or playing out any funds that are held in your account.
Please note that any malfunction voids all plays, and pays.
ZAR Casino reserves the right to limit or refuse any wager.
ZAR Casino also reserves the right to withdraw or suspend any game, tournament, competition, promotion, bonus, loyalty program or any of its associated benefits. This is at the sole discretion of the ZAR Casino Management who will NOT BE LIABLE in the event of such a cancellation.
ZAR Casino (or other casinos and entities that may be launched subsequently) will not be liable, and are not liable for any damages in the following scenarios:
For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.
For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.
Any event or major occurrence that is out of our control.
Telecommunications or any other data transmission system failings that lead to delays, losses, errors, or omissions.
For any loss as a result of any act of God. (Earthquakes, floods, lightning, etc.)
For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.
For the acts of Government or authority (including refusal or revocation of any license or consent).
ZAR Casino central computer system (or any part thereof) failing.
ZAR Casino will not force you to honor any obligation other than what is provided for by our Terms and Conditions. Similarly you cannot force ZAR Casino to honor any obligation outside the parameters of our rules and regulations.
The player shall forfeit any winnings made as a result of computer or software error. In such an event ZAR Casino shall be liable for your initial deposit only. Cheating of any sort shall result in the forfeiture of all balances in your account. Such forfeiture does not prevent ZAR Casino from instigating legal action, should it be deemed appropriate.
ZAR Casino, together with its partners, directors, officers, media, promotion or other affiliated agencies, as well as licensees, distributors or any employees or any other affiliated entities are indemnified from all costs, liabilities, damages or expenses that may arise from any player's use of this casino group's software or any other service, or promotional activity.
ZAR Casino, or any derivative of it are registered trademarks, service marks and / or trade names of ZAR Casino Gaming Group, its subsidiaries, licensors or any associated companies. All material used by ZAR Casino, including but not limited to its unique software, images, photographs, animations, videos, music, audio, graphics, pictures, text or any other intellectual property are owned by the Casino - no player has rights to anything created for or by ZAR Casino. All materials are protected by copyright and may not be used unless explicit written consent is provided by ZAR Casino.
ZAR Casino and our designated agents may investigate any Real Account Holder's credit worthiness should it be deemed necessary. This is to the benefit, and for the protection of, the casino and the individual player.
ZAR Casino reserves the right to report any and all suspicious activity that could be in contravention of the laws on money laundering and other criminal acts such as:
The suspected intention to conceal or disguise funds accrued from illegal activities.
Suspicion that criminal activity is facilitated through the use of ZAR Casino software and services.
The use of money suspected to have been accrued through illegal activity.
Should ZAR Casino management suspect any fraudulent activity at any of our casinos, ZAR Casino reserves the right to:
Withhold money held in a suspect account
Refuse access to any entity affiliated to the casino
Deactivate or Close the suspect account
Report the matter to the authorities- Submit and compile a report of the activity
All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All players whose currency is not available at our casinos may register to play in Rands.
All players who make a deposit, must wager the deposit amount at least once, before any withdrawal will be allowed. Eg: If a player deposits R50, the player will need to place bets totalling R50 on any game before a withdrawal will be permitted.
8. BONUS TERMS & CONDITIONS - GENERAL
All players are limited to bets that do not exceed R50 per round and R5 per line when playing with an active bonus. Any bets that exceed these limits will cause all winnings to be void.
Free Bonuses, Deposit Match Bonuses, Loyalty Points Bonuses, Free Spins Bonuses and any funds that may be derived from wagering on these bonuses, cannot be used to place any bets on Nucleus and Rival games. Should a player do so, all winnings will be void.
Free Bonus Money or Free Spins (No Deposit Required) bonuses carry a playthrough requirement of 50X unless indicated differently on the promotional you received before a player can make a withdrawal. Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, a player must have made a deposit that is at least equal to 50% of the free bonus value. I.e.: If you claim R250 Free, have met stipulated playthrough requirements and have money to withdraw, you must make a deposit of at least R125 before the withdrawal will be processed.
Bonus Money (Match Offers of 100% & below) needs to be wagered through 50X by all Tier players before a player can make a withdrawal. For example: Deposit R100, get a 100% Match Bonus. To withdraw a player will need to wager R100 (Bonus amount) x 50 = R5,000. There are no maximum withdrawable limit on money won from a 100%, or less, match offer.
Match deposit bonus offers greater than 100% will carry a playthrough requirement of 60X before a player can make a withdrawal and have a maximum withdrawable limit of R1,000.
Employees and immediate family members of ZAR Casino and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any bonus or promotion offered by ZAR Casino.
A free player bonus can be claimed only once per person, PC and IP address, family, household address, email address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).
Player's that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player's account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
All promotions at ZAR Casino are by invitation only. All promotions at ZAR Casino are limited to Real-money players only. No withdrawal is allowed as long as there are active and / or pending bonuses which have withdrawal restrictions until play through requirements are satisfied.
A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.
Table and Video Poker Game Restrictions: New players are restricted from using match offers on their first 3 deposits at any of the casino's video poker and table games. The casino reserves the right to void any withdrawal made if a new player is found in contravention of this rule. New players are welcome to use their first three deposit match bonuses on Slots, Keno or Scratch Card games.
Purchasing players may only claim a deposit match bonus offer in the first 5 minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if 5 minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.
Deposit Match Bonus claims on deposits that have been wagered in full (to a zero balance), will be subject to the sole discretion of the Casino and a maximum withdrawal rule of R100 will be applied.
Where a Discretionary/ Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of R100.
Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction.
Deposit Match Bonuses greater than 100% carry a R1000 maximum withdrawal.
All Free Spins will have a maximum withdrawal of R100. This would apply to all regular casino offers, free spins that are offered as part of any other deposit match offer; and all free spins awarded by the casino where no deposit is required.
Wagering for Bonuses - Play through Requirements (% contribution per game as follows):
Three Card Poker 50%*
Video Poker 10%*
* Percentage of wager placed that counts towards meeting wagering requirement.
Bonus Money (No Deposit Required) bonuses need to be played through 50X before a player can make a withdrawal. Please see Section 10: Maximum Withdrawal.
Bonus Money (Any Match Offer) needs to be wagered through 50X by all Tier players before a player can make a withdrawal. For example:
Deposit R100, get a 100% Match Bonus. To withdraw a player will need to wager R100 (Bonus amount) x 50 = R5,000
All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses.
For free spins offers that are additional to a match deposit offer (ie. offered as part of a match deposit package as an added bonus), the maximum withdrawal allowed is R100 on those particular free spins.
EXCLUSION: Any free spins offers not applicable to this rule will be so stated by casino management.
Each individual player is entitled to one (1) consolidated account only. Winnings will only be paid to players having one account. In cases where a player has more than one consolidated account, winnings will be voided.
Each player may only partake in one bonus-promotion per deposit. If a player receives more than one bonus-promotion per specific deposit, any winnings will be voided.
Only one deposit match bonus can be claimed per deposit. All deposit match bonuses need to be claimed immediately once a deposit has been made and before any single wager can be placed with the original deposit. If a player chooses to wager the deposit amount first and then proceeds to claim the deposit match bonus thereafter, all money accumulated from winning on the deposit match bonus is then considered null and void. The casino would then reserve the right to forfeit any such winning. The casino views this as a deliberate and fraudulent act to circumvent the benefit that deposit match bonuses are meant to serve as.
Please read carefully regarding Sequential and Alternative offers:
Sequential offers: Promotional bonuses that are offered as a package must be claimed in the sequence provided (ie. from first to last bonus code in the order provided).
Alternative offers: Promotional bonuses that are offered with an option to choose between 2 or more deposit bonus offers / free "no deposit" offers (ie. Claim "this offer" OR "that offer") will require a player to claim ONLY ONE of the options presented, regardless of how many deposits are made during that promotional period. Should a player succeed in claiming both offers, they will be found in contravention of promotion terms and conditions and any winnings accrued will be rendered void (with your deposit value refunded). For example, the weekly offers received via email currently offer a regular match bonus offer and a "More Bang for your Buck offer" – you are not allowed to deposit and claim both sets of offers – you may only claim one set of the offers in question when making your deposit during each weekly promotional period.
Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit will be credited.
For the purpose of all bonus-promotions, dates and times shall be calculated according to South African Standard Time (SAST).
Where bonuses or promotions are specifically addressed to an individual or casino account, the offers are only valid in respect of the individual or casino account number, as specified in the communication (offer).
Promotional or Bonus offers by E-mail are for the intended recipient only. The offers cannot be transferred to a third party.
Irregularities between the personal details of the Real account holder, and the personal details of the individual identified with the method used to make deposits, will invalidate any offer extended by ZAR Casino.
Any player deviating from the promotional rules will be disqualified and winnings voided.
ZAR Casino reserves the right:
To deny a player any bonus where a player has been identified as a bonus abuser in ZAR Casino. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus or promotion he / she is judged to have abused.
To refuse a promotion or bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.
To close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when casino management deems the player's participation to be of dishonest, or when there is a history of chargebacks on deposits made.
To audit any and all withdrawals and reserves the right to reclaim bonuses or winnings for failed audits - the original deposit will be credited to the player's casino account.
To discontinue or cancel any promotion or bonus if management deems it appropriate.
ZAR Casino promotions department is the sole judge in any dispute regarding any promotional offer.
Each Promotional Term and Condition is severable from each of the other Terms and Conditions.
If any Term or Condition is found invalid, unenforceable or void for any reason, the remaining Terms and Conditions shall remain in force.
In order to qualify for subsequent bonuses, the player needs to make a minimum deposit of R20 between the last bonus credited to their casino account and the date of the next Promotion offer.
Reversed withdrawals are not considered deposits and will not be matched with a bonus.
Non-compliance with all promotion terms and conditions shall be deemed to be 'Promotion Abuse' and, as such, gives ZAR Casino Gaming Group management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, enjoyable and favorable to all parties involved.
NEW PLAYER WELCOME BONUS
Standard Terms and Conditions and Bonus Terms and Conditions apply to the New Player Welcome Bonuses at ZAR Casino.
New Real Players qualify for the Deposit Match Bonus advertised on the website on their first deposit at any one of the ZAR Casino Casinos.
This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at the respective ZAR Casino Casino only. The definition of First Deposit is the first deposit made by an individual at a ZAR Casino Casino.
A maximum bonus as per the advertised offer can be claimed and must be claimed by the player using the bonus code provided.
In order to make a withdrawal, a player needs to wager 40 times the bonus amount.
FOR EXAMPLE: Deposit R100 and get a 100% Match Bonus. To make a withdrawal, a player will need to wager R100 (Bonus) x 40 = R4,000.
Bets placed in the Gamble game feature on slots do not count towards meeting the bonus play-through requirement of 40 times.
Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, email address, credit card number/debit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.)
ZAR Casino reserves the right to change the offer, adjust the bonus terms and conditions, or deny a proportion of the bonus due to Player misuse.
A minimum transaction value of R100 applies to all withdrawals
CASINO CASH BACK FEATURES
The special Cashback Feature when using EFT as a depositing option requires 40 x wagering. The max cash out allowed on the cashback is R100. Should the cashback bonus value exceed R100, the max cash out that will be allowed will be value of the original cashback bonus that was awarded.
Any other Cash Back is a special feature at our casino, available to qualifying players who did not use a bonus; who have a balance under R1 and have not made a withdrawal / withdrawal request 30 days prior to qualifying for the Cash Back feature.
Any player who deposits between R20 to R50 gets R5 free.
Deposits above R50 qualify for 10% Cash Back.
Your max withdrawal from a Cash Back bonus is 10x the bonus amount up to R500.
The Casino reserves the right to adapt or void this special feature at any time.
GAMES MEDALS PROMOTIONS
To qualify for a medal prize, there must be an active medal promotion that is running and a player must make a minimum deposit of R100 on the day, a medal is awarded on a game.
Medal prizes cannot be claimed when playing with free money, bonus money or playing free spins.
Medal prizes will be credited to players' accounts on the business day following the end of the medals promotion.
A player will qualify for a maximum of 1 medal prize, at the highest medal value per day of the promotion. For example, if a player wins a Blue, Bronze, Silver and Gold Medal on 7 Chakras and a Bronze medal on Vikingdom, the player will receive a prize for the highest medal earned, in this example - a prize for the Gold Medal.
Bonus prizes awarded for medal promotions are subject to a 50X wagering requirement and a maximum cash withdrawal of R100 as per normal casino bonus Ts and Cs.
If a player deposits R100 each day of the promotion and wins a medal on each day of the promotion, their total prize will be awarded as stipulated in the medals tournament details. If a player should win all 5 medals during the promotional period and did deposit on each day that a medal was won, the player will receive a prize or be netered into a special draw as stipulated in the particular promotion.
All medal promotions are open to depositing players only and will run between the dates and times advertised on the email correspondence you received. Medals promotions will be held only on the games advertised in the email correspondence you received.
9. PAYOUT PROCEDURE AT ZAR Casino
Please Note: In order to facilitate more streamlined processes, all withdrawal requests will be processed daily within ZAR Casino, however, payments to player accounts will only take place every Monday and Thursday. Thank you in advance for your understanding.
First time withdrawals: For your own safety, we will require that you participate in a quick telephonic verification, over and above the documents required to complete your withdrawal request.
Please provide all required documents within 336 hours (14 days) of making your withdrawal request. Should you miss this deadline, your requested amount will be reversed into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, ZAR Casino will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request. ZAR Casino takes care to run strict, streamlined payment processes for your convenience, and will assist you in any way possible provided all information is correct and up to date.
The minimum withdrawal amount is R100, and there is a service fee of between R0 and R30 per transaction applicable. This will vary dependent on the size of withdrawal and processor used.
PLEASE NOTE that all wire transfer fees are paid by the casino, however there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.
All withdrawal requests will be processed daily within ZAR Casino, however, payments to player accounts will only take place every Monday and Thursday.
The withdrawal pending period at all ZAR Casino Casinos is 48 hours.
To complete a withdrawal, a player will need to present:
A recent copy of a utility bill, such as electricity, with your name and current home address on it, not older than 3 months.
Copies of the front and back of the credit card(s)/debit card(s) used to fund your casino account. Take care to block out the middle 8 digits on the front of the card and the middle 8 digits embossment on the back of the card. Ensure that your CVV number on the back of the card is blocked out.
A driver's license, ID document or Passport issued by the government of a recognized state or country.
When making a withdrawal, you will be emailed a Deposit Acceptance Agreement within 48 hours of opting to withdraw your winnings. You need to complete, sign and then return the agreement in order for the transaction to be processed.
Please take careful note of weekly maximum withdrawal limits for players on each tier level as listed below (under "Loyalty Maximum Withdrawal"). Players can only withdraw the maximum amount per week as indicated for their respective tier level. In the event that a player attempts to withdraw more than he/she is eligible for in one week: only the maximum amount allowed will be processed, and the balance of his/her withdrawal will then be returned by the cashiers into the player's casino account. Should monies requested for withdrawal be returned to your account in this manner, neither the cashier nor the casino will be held responsible for any discrepancies or difficulties that may arise around your returned balance i.e. neither the cashier nor the casino will be held liable for any sort of delay in the availability of your returned monies or new wagering requirements in the case of an active bonus.
10. MAXIMUM WITHDRAWAL
Players that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player's account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of R100 applies.
All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All other players whose currency is not available at our casinos may register to play in Rands.
Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), such winnings will be forfeited and no withdrawal will be permitted.
A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made).
Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of R100 applies.
Loyalty Maximum Withdrawal: All no deposit bonuses awarded from the ZAR Casino loyalty program carry a maximum withdrawal of R100.
Rhinoceros Tier Players will receive a maximum payout of R1,000 per week until the entire withdrawal amount has been paid out in full.
Elephant Tier Players will receive a maximum payout of R1,500 per week until the entire withdrawal amount has been paid out in full.
Lion Tier Players will receive a maximum payout of R2,500 per week until the entire withdrawal amount has been paid out in full.
Buffalo Tier Players will receive a maximum payout of R3,500 per week until the entire withdrawal amount has been paid out in full.
Leopard Tier Players will receive a maximum payout of R5,000 per week until the entire withdrawal amount has been paid out in full.
Bonus prize monies won from any of our tournaments, medals promotions, leaderboard competitions, etc. are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of R100. Please note that if you should win more than this amount on any further play, your limit of withdrawal will remain at R100.
lf loyalty point bonuses that have been redeemed will carry a maximum withdrawal of R100 once wagering requirements have been met.
For winnings accrued while playing with free bonus money, free spins, or loyalty points, the casino will pay the maximum amount allowed as stated above for free money and loyalty point wins. Players are advised to withdraw the maximum amount available from their winnings in full as casino cashiers will forfeit the balance of any such wins once a withdrawal has been made.
Should a player proceed to wager the balance of their free money or loyalty point winnings even after a withdrawal has been made, all further wins, loyalty points accumulated and gifts purchased using these winnings will be considered null and void.
Should there be any conflict between the English language version and any other language version of the Terms and Conditions and/or any Bonus Terms and Conditions, the English language version shall take precedence & shall be final and binding.
Should there be any conflict between the terms of this Agreement & the terms of The End User License Agreement, the End User License Agreement shall always take precedence & shall be final and binding.
The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws.
Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure.
Our casino security measures include:
Advanced Security Technology
Transactional Integrity Safeguards
The Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) the Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by the Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
The Casino holds your personal information and will not sell, transfer, trade or rent your details out to any party.
All personal information submitted to the Casino is kept on a Secure server, and is considered privileged and is protected.
The Player has the right to close his/her Casino account at any time by contacting our customer service department. Requests will be dealt with within 24 hours.
Successful credit card deposits are debited from Players' credit card accounts and credited to Players' Casino account instantly.
Should a player’s Credit Card deposit be deferred due to banking errors or delays, the player’s casino account will be credited immediately and deferred billing will commence. If the casino is unable to recover the funds from the player’s credit card/bank account within 72 hours, then deferred billing will cease, and all player winnings, bonuses and loyalty points accrued from the said deposit will be deemed null and void.
All rights reserved © 2019 by ZAR Casino.